FAQ

1. How can I place an order?
You can place an order by selecting your desired items, adding them to the cart, and proceeding to checkout. Fill in your details and confirm your order.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan.

3. How long does shipping take?

• Major Cities: 3-5 business days

• Remote Areas: 5-7 business days
  Delivery times may vary due to unforeseen circumstances.

4. What are the shipping charges?
Shipping charges are calculated at checkout based on your location. Any additional charges for remote areas will be communicated before dispatch.

5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via SMS or email. You can also contact us for real-time updates.

6. What is your return and exchange policy?
We only accept returns and exchanges for damaged, defective, or incorrect items. You must report the issue within 48 hours of receiving the order. The product must be unused and in its original packaging.

7. Do you have a physical store?
Currently, we operate online only, but we strive to provide the best shopping experience.

8. How can I contact customer support?
You can reach us through:
WhatsApp: +92 0303 0439666
Email: safoorahpret@gmail.com